We are updating our website
So that we can direct you to the right page,
please select your product from the list below.
The most efficient way to manage your policy is to register for My Resolution Life portal.
Here you can:
Website
Go to Find a form to find the relevant form for your product
Portal
If you are a former AIA customer please:
Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday
OR
Go to Contact us - Resolution Life
Website
Go to Find a form to find the relevant form for your product
Portal
If you are a former AIA customer please:
Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday
OR
Go to Contact us - Resolution Life
Website
Go to Find a form to find the relevant form for your product
Portal
Website
Go to Online enquiry, complete and submit the form for your product
Portal
Website
Go to Find a form to find the relevant form for your product
Portal
Website
Go to Find a form to find the relevant form for your product
Take a look at our FAQs
Portal
If you are a former AIA customer please:
Go to Online enquiry - Resolution Life, complete and submit the form
OR
Go to Find a form - Resolution Life to find the relevant form for your product
Website
For more information on how to decrease your cover, please go to Manage your Resolution Life insurance
Portal
If you are a former AIA customer please:
Go to Online enquiry - Resolution Life, complete and submit the form
OR
Go to Find a form - Resolution Life to find the relevant form for your product
Website
Go to Online enquiry, complete and submit the form
Portal
Website
Go to Online enquiry, complete and submit the form
Portal
Website
Go to Find a form to find the relevant form for your product
Portal
If you are a former AIA customer please:
Go to Find a form - Resolution Life to find the relevant form for your product, complete and submit the form
Website
To get help to reinstate your policy please click Chat in the bottom right hand corner to be connected to an agent 9am-5pm (AEST) Monday-Friday
Portal
Website
For more information on how to opt out of inflation adjustment go to Inflation Adjustment
Take a look at our Product information FAQs
Portal
If you are a former AIA customer please:
Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday
OR
Go to Contact us - Resolution Life
Website
Go to Online enquiry complete and submit the form
Portal
If you are a former AIA customer please:
Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday
OR
Go to Contact us - Resolution Life
Website
Go to Online enquiry complete and submit the form
Portal
Website
Go to Online enquiry complete and submit the form
Portal
Website
You can find relevant forms for your product at Find a form
Portal
Website
If you have a 15 or 20 digit Customer reference number or BPAY biller code and reference number please go to Make a payment
If you are a former AIA customer you can pay using BPAY, direct debit, EFT or credit card (based on your product). Check your latest statement or payment notice for details.
Portal
If you are a former AIA customer please:
Go to Find a form - Resolution Life to find the relevant form for your product, complete and submit the form
Website
If you would like to make any changes or set up your direct debit details, please go to Make a payment
Portal
If you are a former AIA customer please:
Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday
Website
Go to Find a form to find the relevant form
Portal
If you are a former AIA customer please:
Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday
Website
Go to Find a form to find the relevant form for your product
Portal
Website
For assistance with obtaining a transaction history please click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday
Take a look at Payments and withdrawals FAQs
Portal
If you are a former AIA customer please:
Go to Online enquiry - Resolution Life, complete and submit the form
Website
For more information on how to make a claim please visit Life Insurance claims
Take a look at Claims FAQs
Portal
If you are a former AIA customer please:
Click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday
OR
Go to Online enquiry, complete and submit the form
Website
For more information on how to make a contribution please visit Give your super a helping hand
Website
For more information on how to find lost or unclaimed super please visit Find your lost super
Portal
Full withdrawal
Partial withdrawal
If you are a former AIA customer please:
Click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday
OR
Go to Online enquiry, complete and submit the form
OR
Go to Find a form to find the relevant form for your product.
Website
For more information on maturities and withdrawals please visit Maturities and withdrawals
Portal
If you are a former AIA customer please:
Click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday
OR
Go to Online enquiry, complete and submit the form
Website
If you need help in finding your balance, please click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday
There are two main factors to consider when determining the value of your account balance:
1. The number of units you hold within your investment option(s), and
2. The unit price (for each investment option you hold).
How to work out your account balance:
Number of units x Unit price for each investment option = Value of your account balance*
Go to Unit Prices - Resolution Life for more information
* The value of your account balance may be subject to market fluctuations, fees and taxes upon withdrawal and is effective as at the date of the declared unit price. For the most accurate and up to date value of your account balance, please contact us.
Take a look at Payments and withdrawals FAQs
Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product.
The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations (TMDs). The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.
Resolution Life is part of the Resolution Life Group and can be contacted via contact us or by calling the phone number mentioned above.